Returns & Exchanges

At Balance Coffee, we want you to love every brew. If you are not completely satisfied with your purchase, you can return unopened coffee beans or defective equipment within 30 days of delivery.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team via email with your order number and a brief explanation of why you wish to return the item.

• 2.
  Prepare the Package

  Ensure the coffee remains in its original, unopened heat-sealed packaging and place it securely in a shipping box to prevent damage during transit.

• 3.
  Ship the Item

  Affix the provided return shipping label to your package and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our quality control team inspects the returned goods, we will issue a full refund to your original payment method within 5-7 business days.